Legal

Privacy Policy

Effective Date: July 7, 2026 · Last Updated: July 7, 2026

210 Grill Restorations, a division of 210 Outdoor Living ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at 210outdoorliving.com or book our services.

    The short version: We collect only what we need to provide our service, schedule your appointment, and communicate with you. We do not sell your data. Ever.
  

1. Information We Collect

When you book a service or contact us, we may collect the following:

Contact information — your name, email address, and phone number
Service address — the property address where service will be performed
Payment information — collected and stored securely by Stripe (we never store raw card data on our servers)
Photos and videos — images you voluntarily upload of your grill or outdoor kitchen to help us prepare for your service
Service preferences — your selected package, preferred dates, and any special instructions
Communications — any messages you send us via our website chat, email, or phone

2. How We Use Your Information

We use the information we collect to:

Schedule and confirm your cleaning appointment
Process payment after service is complete
Send appointment reminders and service updates
Respond to your questions and requests
Improve our services and customer experience
Comply with legal obligations

3. Text Message Communications (SMS)

    By providing your phone number and checking the SMS consent box during booking, you agree to receive text messages from 210 Grill Restorations at the number provided. These messages may include booking confirmations, appointment reminders, and service updates. Message and data rates may apply. Reply STOP at any time to unsubscribe.
  

SMS consent is optional and is not required to book our services. If you do not opt in, we will communicate with you by email only.

We do not share your phone number with third parties for marketing purposes. Your consent to receive SMS messages does not transfer to any other organization.

4. Payment Processing

All payment information is processed and stored securely by Stripe, our payment processor. We use Stripe to hold your card on file after booking. Your card is not charged until your service is marked complete.

We never store your full card number, CVV, or expiration date on our servers. Stripe is PCI DSS Level 1 certified — the highest level of payment security available. You can review Stripe's privacy policy at stripe.com/privacy.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

Stripe — payment processing and card storage
Google — calendar scheduling and business operations
Go High Level (LeadConnector) — CRM and customer communications
Zapier — workflow automation between our business tools
Netlify — website hosting and form submissions

Each of these providers is contractually required to protect your information and may only use it to provide services on our behalf.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your information, please contact us at daniel@210outdoorliving.com and we will process your request within 30 days.

7. Cookies and Analytics

Our website may use basic cookies to improve your browsing experience. We do not currently use third-party advertising trackers or sell data to advertisers. If we add analytics tools in the future, we will update this policy accordingly.

8. Your Rights

You have the right to:

Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time by replying STOP
Opt out of email communications by replying UNSUBSCRIBE

To exercise any of these rights, contact us at daniel@210outdoorliving.com.

9. Children's Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with their information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: daniel@210outdoorliving.com
Phone: (210) 864-9988
Business: 210 Grill Restorations · A division of 210 Outdoor Living · San Antonio, TX